M365 Sharepoint backup issues

Incident Report for Cohesity Helios

Resolved

This incident has been resolved.

Posted Jul 22, 2021 - 23:11 UTC

Monitoring

Working with our cloud partners, we have resolved this issue and a fix is being rolled out to the environment. We expect this to be completed within the next 10-12 hours as we phase in the changes, monitor and expand coverage of our rollout. Thanks for your patience - downgrading the issue to “Degraded Performance” based on impact.

Posted Jul 22, 2021 - 03:47 UTC

Identified

The issue has been identified, the team is now working on a fix. We will post periodic updates and work to get back to operational state as soon as possible.

Posted Jul 22, 2021 - 00:53 UTC

Investigating

Dear customers,

We are investigating issues with M365 Sharepoint protection runs. We will provide regular updates as we make progress. Please reach out to Cohesity support if you have questions or concerns. Apologies for the inconvenience and stay tuned as we work to resolving the issues.

Posted Jul 21, 2021 - 19:44 UTC

This incident affected: Infrastructure.