Cohesity Helios Status

All Systems Operational

Management Portal Operational

Cluster connectivity Operational

Cohesity App Store Operational

Identity Management Operational

Data Protect delivered as a Service Operational

Smart Assistant Operational

Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cohesity Cloud Services platform maintenance Jun 10, 2023 08:00-14:00 UTC

Update - This change has been postponed to June 10th 2023. We will provide more information as we get closer to this rollout.
Jun 02, 2023 - 21:34 UTC

Scheduled - We are deploying backend infrastructure changes to our Cohesity Cloud Services Platform beginning 08:00 AM UTC on June 3rd 2023 , and is expected to be completed in four to six hours. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. Should you experience any issues, please reach out to Cohesity support.
Jun 01, 2023 - 12:51 UTC

Past Incidents

Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

Cohesity Cloud Services platform maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 UTC

Scheduled - We are deploying backend infrastructure changes to our Cohesity Cloud Services Platform beginning 10:00 PM UTC on June 2nd 2023 , and is expected to be completed in three hours. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. Should you experience any issues, please reach out to Cohesity support.
Jun 1, 12:30 UTC

Jun 2, 2023

Jun 1, 2023

Cohesity Cloud Services scheduled upgrade

Completed - The scheduled maintenance has been completed.
Jun 1, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:00 UTC

Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.
May 30, 20:41 UTC

May 31, 2023

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

Issue with Cohesity DataProtect-as-a-service SaaS connection UI

Resolved - We want to let our customer know that the issue is resolved. The issue was very specific to the SAAS Connection section in the Helios page not rendering to display the SAAS Connections related information. All other connection and functionalities around the SAAS Connector operated normally during this time. We apologize for any inconvenience.
May 23, 00:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 22:09 UTC

Identified - The issue has been identified and a fix is being implemented.
May 22, 22:09 UTC

Investigating - We are aware of an issue with Cohesity DataProtect as a service, which is preventing customers from seeing their existing SaaS connectors in the service user interface. Backup and recovery operations are not impacted. We are working to resolve the issue as soon as possible and will post periodic updates.
May 22, 21:06 UTC