Data Processing Delays - GlobalSearch Affected
Investigating - GlobalSearch on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!
Sep 22, 2026 - 18:41 UTC
Cohesity cloud services scheduled maintenance for Data Protect Service (GovCloud)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 2026 - 11:35 UTC
Scheduled - We will be upgrading the Data Protect Service in GovCloud regions starting September 22, 2026. This upgrade involves the SAAS Connectors.
We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.
Sep 22, 2026 11:35 - Sep 23, 2026 11:35 UTC
CCS impacted in AWS UAE region
Update - We are continuing to investigate this issue.
Jun 03, 2026 - 19:49 UTC
Update - We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
Mar 05, 2026 - 17:26 UTC
Update - We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
Mar 03, 2026 - 10:53 UTC
Investigating - We are currently experiencing an impact to our backend infrastructure in AWS ME-Central-1 region due to operational issues with our primary cloud provider (AWS).
Our team is actively monitoring the situation and working to minimize any disruption. We will share updates here as soon as we have more information on resolution and restored availability
Mar 02, 2026 - 10:26 UTC
Cohesity Cloud Services Portal Operational
Data Protect delivered as a Service Under Maintenance
Cohesity FortKnox Operational
Cohesity DataHawk Operational
Cohesity App Store Operational
Cluster connectivity Operational
Smart Assistant Operational
Identity Management Operational
Infrastructure Operational
Cohesity Gaia Services Operational
Cohesity NetBackup Operational
Cohesity IT Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cohesity Cloud Services Infrastructure Maintenance Sep 28, 2026 05:00-10:00 UTC

We will be deploying backend infrastructure changes to our Cohesity Cloud Services Platform. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. The changes are at platform level so all services listed in the status page will be going through these changes . Should you experience any issues, please reach out to Cohesity support.
Posted on Sep 22, 2026 - 18:44 UTC

Sep 22, 2026

Unresolved incidents: Data Processing Delays - GlobalSearch Affected, Cohesity cloud services scheduled maintenance for Data Protect Service (GovCloud).

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Cohesity Cloud Services Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:30 UTC
Scheduled - We will be deploying backend infrastructure changes to our Cohesity Cloud Services Platform. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. The changes are at platform level so all services listed in the status page will be going through these changes . Should you experience any issues, please reach out to Cohesity support.
Sep 16, 07:58 UTC

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Customer Action Needed - Migrate to Certificate Based Authentication (CBA)
Resolved - Final reminder to customers to migrate to certificate based authentication for Microsoft O365 workloads. We are closing this incident.
Reminder of this KB article for more information: KB article: https://support.cohesity.com/s/article/Steps-to-enable-CBA-Migration-for-CPS
Microsoft change announcement: https://learn.microsoft.com/en-us/sharepoint/dev/sp-add-ins/retirement-announcement-for-azure-acs
Sep 16, 13:49 UTC
Investigating - We are reissuing this incident statement as Microsoft has recently made the change and we have seen many tenants that have not migrated. Below is the original incident language that was sent in February 2026.

Cohesity is issuing this advisory to inform our Cloud Protection Service (CPS) customers of an important change regarding authentication for Microsoft 365 workflows. Microsoft is retiring Azure Access Control Service (ACS), effective April 2, 2026. Currently, ACS is utilized for authentication in certain Microsoft 365 workflows, including backups for SharePoint, OneDrive, Teams, and Groups.

After April 2, 2026, backups for these protection jobs will fail unless customers migrate to Certificate-Based Authentication (CBA). To ensure uninterrupted service and data protection, we strongly recommend that all customers review the provided Knowledge Base (KB) article and follow the migration instructions.

This impacts all regions and all CCS customers.

Recommended Action:

All recipients of this Field Notice are advised to review the KB article from the additional Resources section for detailed information and recommended preventive actions.

KB article: https://support.cohesity.com/s/article/Steps-to-enable-CBA-Migration-for-CPS
Microsoft change announcement: https://learn.microsoft.com/en-us/sharepoint/dev/sp-add-ins/retirement-announcement-for-azure-acs
Jul 16, 19:32 UTC
Intermittent issue impacting OneDrive and Mailbox workloads in CCS.
Resolved - This issue has been resolved.
Sep 16, 13:47 UTC
Identified - We are currently investigating an intermittent issue impacting certain Microsoft 365 backup jobs (OneDrive and mailbox workloads). Some objects may temporarily be reported as Unprotected, and new backup jobs may be temporarily unable to run. Please be assured this is not attributable to any action on your part; our team has identified the root cause and is implementing a fix. We will provide further updates as they become available.
Aug 24, 20:47 UTC

Sep 15, 2026

Cohesity Cloud Gov Cloud Services Upgrade
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 UTC
Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.
Sep 14, 17:09 UTC

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Cohesity Cloud Data Security Services Upgrade
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 UTC
Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud DataSecurity Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.
Sep 4, 21:18 UTC

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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